Cancellation Policy

Booking Policy: At Hot Shots, we're committed to providing you with a seamless and enjoyable booking experience. Please review our booking policy to ensure a smooth process: Reservation Confirmation: All reservations are confirmed upon receipt of payment. - Bookings are considered tentative until payment is received. - A confirmation email will be sent upon successful booking. Payment: - Full payment is required to secure your reservation. - We accept online payments through secure platforms. Booking Modifications: - Changes to the reservation date or time are subject to availability. - Modifications must be requested at least 48 hours before the scheduled booking. Group Bookings: - For group bookings, please contact our team for personalized assistance. Arrival Time: - Please arrive with enough time to get prepared before your session. - Late arrivals will result in a shortened session time. Equipment: - Please come prepared with all necessary gear. Cancellation Policy: We understand that plans can change, and we aim to accommodate your needs. Please familiarize yourself with our cancellation policy: Cancellation Period: Cancellations must be made at least 48 hours before the scheduled booking time to receive a full refund. Refunds: Refunds will be issued to the original payment method. Cancellations made within 48 hours of the booking will not be eligible for a refund. No-Show Policy: Failure to arrive without prior cancellation will result in the forfeiture of the booking fee. Cancellation Process: To cancel or modify a booking, please contact our customer support team via email (j.dion@hotshots.com). By booking with Hot Shots, you agree to adhere to our booking and cancellation policies. We appreciate your cooperation and look forward to providing you with an exceptional experience.

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